PRIVACY POLICY / GDPR STATEMENT

Last updated on 01.12.2025

At nesevo, we are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, including our website, customer support, and other services we provide.

1. Information We Collect

We collect various types of personal information to provide and improve our services. The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, mailing address, etc.
• Transactional Information: Information related to your purchases or interactions with our services.
• Technical Information: IP address, browser type, device information, and usage data collected through cookies and other tracking technologies.
• Communication Data: Information you provide when contacting us, including feedback, inquiries, and support requests.

We collect personal data directly from you and do not obtain your information from third-party sources.

2. Why We Collect and Store Personal Data

In order for us to provide you with our services, we need to collect personal data for correspondence purposes and fulfilling our service offerings, which include Project Management, Server Relocation, IT Cabling, IT Asset Disposal, and all of our other associated services. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose and does not constitute an invasion of your privacy.

The data categories we collect are:

Name, contact details, and your indications of interest in our services and any notes you may supply as part of the “Get A Quote” forms from our website.

 

3. How We Use Your Information

We use the information we collect for the following purposes. Our processes, purposes, and legal bases for processing your personal data are:

[where: C=Consent, X=Contract, S=Statutory obligation, V=Vital, P=Public, L=Legitimate interests]

• To permit you to register interest in IT Migration or other services/solutions offered by nesevo (C)
• For us to consider whether you are appropriate for such services as and when they emerge (L)
• To contact you to invite you to apply for further information on these or related services we may provide, and arrange related meetings (X)
• For us to arrange and manage any resulting contracts including financial discussions (X)
• To provide, maintain, and improve our services (X)
• To communicate with you, including sending updates, promotional materials (with your consent), and responding to your inquiries or support requests (C, X)
• To process transactions and manage your account (X)
• To comply with legal obligations and enforce our policies (S)
• To enhance the security of our services and prevent fraudulent activities (L)
• For us to retain copies of the communications between us (L)

We do not use automated decision-making or profiling.

Our Legitimate Interests

Where we process your personal data based on our legitimate interests (marked with “L” above), we have carefully balanced these interests against your rights and freedoms. Our legitimate interests include:

Security and Fraud Prevention: We have a legitimate interest in protecting our systems, services, and customers from security threats, unauthorized access, and fraudulent activities. This processing is necessary to maintain the integrity of our services and protect both our business and our customers from harm. We implement proportionate technical and organizational measures to ensure this processing does not override your fundamental rights.

Retaining Communication Records: We have a legitimate interest in maintaining records of our business communications and correspondence with customers and prospects. This enables us to:

• Provide continuity of service and reference previous discussions
• Resolve disputes or misunderstandings about what was agreed
• Demonstrate compliance with our contractual and legal obligations
• Improve our services based on feedback and interactions

We retain only business-relevant communications and implement appropriate retention periods to ensure we do not keep data longer than necessary.

Service Suitability Assessment: We have a legitimate interest in evaluating whether our services are appropriate for prospective customers and matching customer needs with our service offerings. This helps us:

• Provide relevant and suitable recommendations
• Avoid offering services that don’t meet customer requirements
• Allocate our resources efficiently
• Maintain service quality by working with appropriate clients

This assessment is based only on business-relevant information you have provided, and you can object to this processing at any time.

4. How We Share Your Information

We may share your personal information with the following parties under certain circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as hosting, payment processing, customer support, consultancy services, accountancy and customs clearance, legal services, insurance compliance, and worldwide shipping and logistics.
• Legal Compliance: We may disclose your personal information if required to do so by law or in response to a legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction.

When third-party service providers no longer need your data to fulfil their service, they will dispose of the details in line with nesevo’s data security procedures. If we need to pass your sensitive personal data onto a third party, we will only do so once we have obtained your consent, via you having to formally “opt in”, unless we are legally required to do otherwise. As nesevo operates globally, we may share your details with partners outside of the EEA but only to partners that operate to nesevo’s privacy standard.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, comply with legal obligations, resolve disputes, and enforce our agreements. For example, customer data  is held for 7 years after contract end for tax purposes, marketing data is held until consent is withdrawn.

nesevo will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. nesevo is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

6. Your Rights

You have certain rights regarding your personal information. Depending on your location, these may include:

• Right of Access: You can request to access the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccuracies in your personal information.
• Right to Erasure: You can request that we delete your personal information, subject to certain exceptions.
• Right to Object or Restrict Processing: You may object to or request the restriction of how we process your personal information based on legitimate interests and to processing for direct marketing purposes at any time.
• Right to Data Portability: You may request that we transfer your personal information to another organization or directly to you in a commonly used, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

What Information Can You Request?

At your request, nesevo can confirm and provide what information we hold about you and how it is processed. If nesevo does hold personal data about you, you can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of nesevo or a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority: You can contact the Austrian Data Protection Authority (Datenschutzbehörde) at:
  • Email: dsb@dsb.gv.at
  • Website: dsb.gv.at
  • Address: Barichgasse 40-42, 1030 Vienna, Austria
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.

To exercise any of these rights, please contact us at info@nesevo.com

7. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, and destruction. Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

8. Cookies and Tracking Technologies

Our website and services may use cookies, web beacons, and similar technologies to enhance user experience, analyze website traffic, and personalize content. You can control the use of cookies through your browser settings.

For more information about how we use cookies, please see our Cookie Policy.

9. International Transfers

We may transfer your personal information to countries outside the European Economic Area (EEA) in the following circumstances:

Transfers within our corporate group: Your personal information may be accessed by our US-based affiliate company (nesevo US, Inc.) for the purpose of providing our services to you. Data remains physically stored on EU-based servers of cloud service prividers, but may be remotely accessed from the United States, where nesevo US, Inc. acts as data processor. In the context of projects in Asia, the same applies to our China and/or Japan based affiliate companies (nesevo (Shanghai), Ltd. / nesevo JP K.K.).

Transfers to service providers: We use services from EU-based cloud infrastructures provided by  Microsoft, Atlassian and Hubspot for data storage and collaboration. While data is stored on servers in the EU, Microsoft, as well as Atlassian and Hubspot (all US companies), may have access to data as our processor.

Safeguards for data transfers to the US: For transfers to the United States, we rely on:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Additional technical and organizational measures to protect your data from unauthorized government access, including encryption, access controls, and continuous monitoring
• Microsoft’s EU Data Boundary commitments and EU-US Data Privacy Framework certification
• EU data residency for all cloud services we use

Safeguards for data transfers to China: For transfers to the People’s Republic of China, we rely on:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Additional technical and organizational measures to protect your data from unauthorized government access, including encryption, access controls, and continuous monitoring
• EU data residency for all cloud services we use

Safeguards for data transfers to Japan: Japan benefits from an adequacy decision by the European Commission, which means transfers to Japanese business operators are permitted without additional safeguards.

Transfers to other countries: We may also transfer data to other EEA countries where our servers are located. These transfers do not require additional safeguards as they remain within the EEA.

Your rights: You have the right to obtain a copy of the safeguards we use for international transfers. Please contact us at info@nesevo.com to request this information.

10. Marketing Communications

Our business has a sales function where we will use tools such as LinkedIn and networking events to further our business. We may wish to send you marketing information about nesevo and the services we provide; however, we will only do this with your consent and will ask you to opt-in to receive this.

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Effective Date” at the top of the notice and may notify you via email or other appropriate means.

12. Contact Us

If you have any questions or concerns about this Privacy Notice or how we handle your personal information, please contact us at:

nesevo GmbH & Co. KG
Lochauerstr. 2
6912 Hörbranz, Austria

Tel: +43 5573 83181 60
Email: info@nesevo.com

 

 

 

Cookie Policy

Effective Date: 01.12.2025

At nesevo (“we”, “our”, or “us”), we use cookies and similar technologies to improve your experience on our website and to provide personalized services. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to remember your actions or preferences over time, making it easier to navigate the site and provide a better user experience.

2. How We Use Cookies

We use cookies for the following purposes:

Essential Cookies

These cookies are necessary for the basic functionality of the website and cannot be disabled in our systems. They are typically set in response to actions such as logging in or filling out forms.

Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are most visited and if users encounter any error messages. These cookies help us improve the performance of our site.

Functionality Cookies

These cookies allow our website to remember choices you make (such as language preferences or region) and provide enhanced, more personalized features.

3. Third-Party Cookies

In some cases, we may use third-party services, such as analytics providers and advertising partners, who may also set cookies on your device when you interact with our website. These cookies are subject to the privacy policies of the third parties.

4. Managing Cookie Preferences

You have control over the cookies placed on your device. You can manage your cookie preferences by adjusting your browser settings to block or delete cookies. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, please note that blocking or deleting cookies may affect your experience on our website and limit some features.

How to Manage Cookies in Your Browser

For more information on how to manage cookies in your browser, you can visit the following links for popular browsers:

• Google Chrome:
  How to control cookies in Chrome

• Mozilla Firefox:
  How to control cookies in Firefox

• Safari:
  How to control cookies in Safari

• Microsoft Edge:
  How to control cookies in Edge

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Effective Date” at the top of this page.

6. Contact Us

If you have any questions or concerns about this Cookie Policy or how we use cookies, please contact us at:

nesevo GmbH & Co. KG
Lochauerstr. 2
6912 Hörbranz, Austria

Tel: +43 5573 83181 60
Email: info@nesevo.com